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Private Hire Conditions

Application –

These Terms & Conditions apply whether a contract has been agreed verbally or in writing. The price agreed between Rothbury Motors Ltd and You (the customer) is limited to the information contained in the Requirements section. Once payment has been received for the hire- the hirer has entered in to a contract with Rothbury Motors Ltd. Changes requested to be made after the booking has been confirmed will be at the discretion of Rothbury Motors Ltd and may be subject to further charge(s).

Bookings –

All bookings made are confirmed by an advanced deposit. The deposit is the higher of, 20% of the Coach hire total or £50.00

Payment –

Payments must be made in full 7 days prior to the Coach Hire, unless otherwise stated. To view the full payment terms and conditions, please click here.

Animals –

If you wish to take a domestic animal onto one of our coaches- please check beforehand just in case another passenger has allergies

Cancellations –

In the event you need to cancel your booking, all monies paid will be forfeited.  If you cancel your booking 0-3 days prior to coach pick up, then 75% of the balance is owed, 4-7 days prior then 50% is owed.

Breakdown –

Rothbury Motors Ltd takes pride in making every effort to maintain its vehicle(s) thoroughly as often possible to ensure, so far it is reasonably able, that the vehicle(s) are in the best and most reliable condition and are thereby fit for purpose of use. Should a mechanical breakdown occur outside its control, Rothbury Motors Ltd can neither be held responsible for mechanical breakdown nor for the impact that those unforeseen event(s) may thereafter have caused. In the event of mechanical failure due to circumstances beyond our control, if the vehicle requested cannot be provided either for the first, the final or other interim journeys booked, Rothbury Motors Ltd reserves the right to provide substitute vehicle(s) of equal or similar standing and capacity.

Route –

Unless confirmed otherwise, the route taken will be at the discretion of Rothbury Motors Ltd and/or the driver. The vehicle will depart at the times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times.

Grace Period –

Rothbury Motors Ltd will endeavour to be at all pick – up point(s) in advance of the time(s) agreed. However, there may be causes beyond our control that may prevent us from meeting these commitments, including (but not limited to): inclement weather, road traffic accidents, road resurfacing etc. Therefore, a period of up to 30 minutes grace is to be allowed by you. Should the driver be required to invoke, in whole or in part, a grace period time of adjusted time(s) will be made up during or after the period of hire, schedules permitting. The driver will be at reasonable speeds keeping within the law, and will use their judgment in relation to the prevailing road type and conditions. Rothbury Motors Ltd neither accepts any responsibility nor can it be held liable in any way whatsoever for any unavoidable delays howsoever caused.

Drivers Hours –

The hours of the operation of the driver are regulated by the law.

Property –

Rothbury Motors will not accept liability for any damages or loss of property that is left in any vehicle either during or after the final drop off point. Any items of lost property recovered from the vehicles will be held at the depot where the vehicle is based. It is Your responsibility to recover the said property from us and to bear the cost of collection. If You, or the owner of the lost property, wish to collect the property in person, an appointment with Rothbury Motors Ltd must be made prior to collection.

Seating capacity –

The maximum number of passengers permitted to travel in the vehicle is indicated within the vehicle. No standing passengers will be allowed to travel. Drivers will not permit extra passengers to travel over the seating capacity, which can be altered at Rothbury Motors Ltd’s discretion without prior notice. The driver is responsible for the safety of the vehicle. Any passengers who conduct themselves in such a manner that, in the driver’s opinion, is in the breach of statutory regulations will be removed from the vehicle. You are responsible for all damage caused to (and soiling caused within) the vehicle by any of the passengers during the hire of the vehicle. For the avoidance of doubt, Rothbury Motors Ltd reserves the right to terminate any and all services to unruly or abusive passengers.

Complaints –

If for any reason you are not 100% satisfied, please get in touch either via email, telephone or calling into the depot. We would value the opportunity to speak with you in person.  We will, where humanly possible resolve the issue and if we believe any further action is required then it will be taken.  We take great pride in ensuring that we provide the best service locally and as such our customer’s opinions are vitally important to us.

Alcohol –

Alcohol cannot be consumed on any of our vehicles, under any circumstances.

Smoking –

Rothbury Motors Ltd operates a strict “NO SMOKING” policy within their vehicle(s). Should this condition be ignored the driver is authorised to terminate the hire agreement immediately and a refund will not be offered under any circumstances.

Surcharges –

Rothbury Motors Ltd reserves the right to charge a valeting charge for any soiling or damages of vehicles made by you or your passengers. Should the vehicle require further specialist or non-routine cleaning as a result of the conduct of You or your party, in particular for the removal of vomit and disinfecting of affected areas, then without prejudice to its other rights and remedies Rothbury Motors Ltd shall be entitled to recharge the cost of such cleaning to You. Rothbury Motors Ltd will invoice you directly.


The outlined Terms and Conditions are for Private Hire.  School Hire conditions may be different and are stated when working with each school.